MyCare offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyCare, you can use the Internet to:
MyCare is a free service offered to our patients.Return to Top
Patients will be issued a MyCare activation code during their clinic visit, emergency room visit or hospital admission. This code will enable you to log in and create your own user ID and password. If you were not issued an activation code, you may request one by clicking the Request an Activation Code button on the MyCare login page, calling the MyCare Patient Support Team at (585) 922-1234 or emailing MyCare@rochesterregional.org.Return to Top
You are required to provide a valid e-mail during signup so that we can notify you of new information in MyCare in a timely manner. The e-mail notifications tell you to check MyCare and never contain any personal health information. They let you know when you have a new message, new test result, or new after visit summary.
Your e-mail address is securely stored in your electronic medical record. We will not share your e-mail address with anyone outside Rochester Regional Health.Return to Top
You may contact the MyCare Patient Support Team by e-mailing us at MyCare@rochesterregional.org or calling (585) 922-1234Return to Top
You are able to see most lab and imaging results performed at any of our hospitals (Rochester General Hospital and Newark Wayne Community Hospital), emergency departments and outpatient facilities. Many non-sensitive lab and imaging results will be viewable in MyCare the morning after the result has been finalized.
Sensitive lab, pathology and certain imaging results will be viewable seven (7) days after the test has been resulted.
Delayed Lab tests: Sexually Transmitted Diseases, HIV, drug screens, genetic tests, pregnancy tests, Hepatitis B&C
Pathology and Cytology: PAP screenings, HPV tests and others
Delayed Imaging tests: CT scans, PET scans, MRI, Ultrasound, Nuclear Medicine studies
If you are not seeing your test result in MyCare, please contact your provider.Return to Top
Your MyCare information comes directly from your electronic medical record at Rochester Regional Health. Ask your Rochester Regional Health provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.
If you do not have a provider at Rochester Regional Health, you may call the Health Information Management Department at (585) 922-4521.
If you would like to electronically request changes to your medications, allergies or current health issues, you can click on the minus sign (-) or plus sign (+) next to the item on each of these pages found under the My Medical Record tab.Return to Top
You may electronically request a change to your listed allergies, medications and current health issues. From the Allergies, Medications or Current Health Issues pages found under the My Medical Record tab, click on the plus sign (+) to request an addition and click the minus sign (-) to request removal of an item from your list. Your provider will review these changes at your next visit.Return to Top
You will generally receive an answer within 3 business days. Please note that MYCARE SHOULD NOT BE USED FOR URGENT MEDICAL CONCERNS. CONTACT YOUR MEDICAL CENTER IF THE SITUATION REQUIRES IMMEDIATE ATTENTION OR DIAL 911 IF IT IS AN EMERENCY.Return to Top
Yes you can. This is called proxy access and allows a parent, guardian, spouse or adult family member to log into his/her personal MyCare account, and then connect to information regarding the family member. Complete a Proxy Access Request Form and return it to the family member's Rochester Regional Health provider's office to request access to this convenient service.
Each person will have his/her own unique username and password that should not be shared with others.Return to Top
MyCare offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.Return to Top
No. Due to the sensitive nature of medical information, each adult must establish his/her own MyCare account.Return to Top
You may click the "Forgot Password" link on the login page to reset your password online. You may also contact our MyCare Patient Support Team my sending an email to MyCare@rochesterregional.org or calling (585) 922-1234 to request password reset assistance. Please include your full name, home address and date of birth in your email.Return to Top
You may click the Request an Activation Code button on the MyCare login page, call our MyCare Patient Support Team at (585) 922-1234 or send an email to MyCare@rochesterregional.org. If emailing, please be sure to include your full name, home address and date of birth. You may also contact your provider's office for a new activation code and a new code will be sent via U.S. Postal Mail or to your email address.Return to Top
Log into MyCare and from the menu along the top, go to the Preferences tab and select the appropriate option (Demographics, Change Password).Return to Top
A few days before a scheduled appointment, you can save time by verifying and updating demographics, medications, allergies and current health issues using the eCheck-in tool in MyCare. Click the Update Information button located on the Appointment Details page and follow the step by step instructions.Return to Top
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal ID's, and passwords. Each person controls his/her password, and the account cannot be accessed without that password. Further, MyCare uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyCare. Unlike conventional e-mail, all MyCare messaging is done while you are securely logged on to our website.Return to Top
MyCare is owned and operated by Rochester Regional Health and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by Rochester Regional Health.Return to Top
We aim to protect your privacy and security of your information. While logged into MyCare, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyCare. We recommend that you log out of your MyCare session if you need to leave your computer for even a short period of time.Return to Top
Please try using a different web browser available on your PC. If you do not have other browsers installed, you may need to download any one of the following web browsers for free: Mozilla Firefox or Google Chrome. If you continue to experience an automatic log out issue, you may contact our MyCare Patient Support Team by sending an email to MyCare@rochesterregional.org or calling (585) 922-1234.Return to Top
You need access to a computer or tablet connected to the Internet and an up-to-date browser (such as Google Chrome, Internet Explorer or Mozilla Firefox) for initial MyCare activation. You can then access your MyCare account through a smartphone, computer or tablet. A MyChart app is available on the App Store for Apple devices and on Google Play for android devices. Please note that not all features are available using the MyChart app.Return to Top
For your security, your activation code expires after 120 days and is no longer valid after the first time you use it. If you still have problems, email our MyCare Patient Support Team at MyCare@rochesterregional.org or call (585) 922-1234.Return to Top
No, your activation code is not your MyCare ID or password. You will use this code only once to log into MyCare for the first time. The code will expire after you have used it or after 120 days. When you log into MyCare the first time, you will then be asked to create your own unique MyCare ID and password.Return to Top