MyCare offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyCare, you can use the Internet to:
MyCare is a free service offered to our patients.Return to Top
Patients who wish to participate will be issued a MyCare activation code during their clinic visit. This code will enable you to login and create your own user ID and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during you next office visit.Return to Top
You are required to provide a valid e-mail during signup so that we can notify you of new information in MyCare in a timely manner. The e-mail notifications tell you to check MyCare and never contain any personal health information. They let you know when you have a new message, new test result, or new after visit summary.
Your e-mail address is securely stored in your electronic medical record. We will not share your e-mail address with anyone outside RGHS.Return to Top
You may e-mail us at MyCare@rochesterregional.org or call (585) 922-1234Return to Top
Your test results are released to your MyCare account after your physician has reviewed them. This is generally within 1-12 days.Return to Top
Your provider is able to determine which types of test results are able to be accessed through MyCare. Further, tests of a very sensitive nature are not released to MyCare.Return to Top
Your MyCare information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.Return to Top
You will generally receive an answer within 1-3 business days. Please note that MyCare should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.Return to Top
Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyCare account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.Return to Top
MyCare offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.Return to Top
No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish his/her own MyCare account.Return to Top
You may contact our MyCare Patient Support Team at MyCare@rochesterregional.org or call (585) 922-1234 to request a new, secure password. Please include your home address and date of birth. You may also click the "Forgot password" link on the sign-in page to reset your password online.Return to Top
You may contact our MyCare Patient Support Team at MyCare@rochesterregional.org or call (585) 922-1234 to request a new activation code. Please include your home address and date of birth. You may also contact your provider's office for a new activation code and a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.Return to Top
Log into MyCare and from the left menu, go to the My Account section and select the appropriate option (Change Demographics, Change Password).Return to Top
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal ID's, and passwords. Each person controls his/her password, and the account cannot be accessed without that password. Further, MyCare uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyCare. Unlike conventional e-mail, all MyCare messaging is done while you are securely logged on to our website.Return to Top
MyCare is owned and operated by Rochester General Health Systems and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by Rochester General Health Systems.Return to Top
We aim to protect your privacy and security of your information. While logged into MyCare, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyCare. We recommend that you log out of your MyCare session if you need to leave your computer for even a short period of time.Return to Top
If you are not an AOL user: Please try using a different web browser available on your PC. If you do not have other browsers installed, you may download any one of the following web browsers for free: Mozilla Firefox or Google Chrome.
If you are an AOL user:
This issue has been reported with AOL 9.5. At this time, there is no known solution.
Please follow these instructions as a workaround to using the AOL 9.5 browser:
While logged into AOL, click on the blue 'e' icon in the lower left-hand corner of the screen. It is located next to the Windows button (Windows 7 and Vista) or Start menu button (Windows XP, 2000, etc.). This will open a new Internet Explorer window outside of your AOL workspace.
Type https://mychart.rochesterregional.org/ in the address bar of the Internet Explorer window and press Enter.
Log into MyCare in the Internet Explorer window.
If the previous steps do not resolve the problem, or if you are not an AOL user, please use a different web browser available on your PC. If you do not have other browsers installed, you may download any one of the following web browsers for free: Mozilla Firefox or Google Chrome.Return to Top
You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer or Mozilla Firefox).Return to Top
For your security, your activation code expires after 120 days and is no longer valid after the first time you use it. If you still have problems, email us at MyCare@rochesterregional.org or call (585) 922-1234.Return to Top
No, your activation code is not your MyCare ID or password. You will use this code only once to log into MyCare for the first time. (The code will expire after you have used it or after 120 days). When you log into MyCare the first time, you will then be asked to create your own unique MyCare ID and password.Return to Top